Closed for winter
We re-open Spring/April 2019

Alpaca Walking Gift Vouchers

Open April to October
Fridays & Saturdays

Perfect Gift Vouchers - Perfect unique gifts - Birthday,  Anniversary, Wedding Gift, Valentines Day, Mothers Day or for any special occasion.        "The best gift I have ever had"

Gift eVoucher Options
1 x Adult or Child 13yrs & over & 1 Alpaca at £30.00 

2 x Adults & 2 Alpacas  £60.00 

1 x Adult/1 Alpaca & 1 Spectator £40
Spectator (13yrs+) - no alpaca leading but can take part in walking & rest of experience) Max 2 spectators per alpaca.  (Spectator Ticket is added on after the recipient's name & message is entered in the booking system).

Gift Vouchers are only available for Adults or Children aged 13+. 
Extras can be purchased at the time of Redemption. 
Extras are as follows;
Child 6-12yrs  Sharing an Alpaca with an Adult £12.50
Spectators (13yrs+)£10

Children 12yrs & under must be accompanied by an adult & share an alpaca.

Children 13 years & over can lead their own alpaca.

All children 16 years and under must be accomanied by a paying adult
18 years plus.  Minimum age 6 years - Sorry No under 6 yrs allowed on the Alpaca Walking Experience.

All Gift Vouchers purchased from 01/09/18 Expire 30th Sept 2019





Please note that Saturday's are our peak day and get booked up in advance and are on a first come first served basis. 
Gift Vouchers do not guarantee or entitle you to a Saturday place.
Please see our Terms & Conditions for Gift Vouchers, please click on the blue box or go to the bottom of
the page to see Gift Voucher Terms & Conditions.  Please read this before purchasing a Gift Voucher.
Click here to view "Gift Voucher Terms & Conditions"
Our Gift Vouchers are for our "Alpaca Walking Experience" which lasts approx 2hrs on a group visit. 

See our "Alpaca Walking Experience" page for full details &Terms &Conditions.

OPEN  April to October 
CLOSED for Winter Nov - March

Gift Vouchers can be purchased all year round. 

No need to book a date, the person receiving the Voucher can decide when they want to come.

"A truly memorable unique opportunity"

Meeting & Walking our Alpacas is a truly memorable unique & fun 2hr group visit to our Alpaca Farm in picturesque Winwick

Don't know what to buy mum, dad, brother, sister, partner or friend for a gift??

"Alpaca Walking Gift Vouchers" make the ultimate gift for a truly memorable animal experience.

An eVoucher will be emailed to you so you can either forward on by email or print off and hand deliver or post.  Gift Vouchers Expire 30th September in line with of our Walking Season when we close for Winter at the end of October.
Notes for Redeeming Vouchers
If you have a Gift Voucher for 1 or 2 People please choose the "Redeem Voucher" button on your right.  This includes old style Vouchers starting with 10***

If you have an old style Gift Voucher with a code starting 10*** with a Child Sharing an Alpaca or Spectator on then please choose an available date from our Calender below and complete the form below.  We will manually book you in and confirm by email.  Please make sure you double check your email address.  You should receive confirmation within 24hrs. 

If you do not receive an email confirmation then you might not be booked in.  Please check your spam email account before contacting us.  You can use the Form on the Contact Us page for any Gift Voucher Redeemption queries.


View Calendar for Alpaca Walking Dates
Buy a Voucher
Redeem a Voucher
Click below to purchase a Gift eVoucher which will be emailed to you.  If you have not received a confirmation email, firstly check your spam account then send us message on our Contact us page giving us much info as possible and we will check to see if your booking was received.  Some email services such as BTinternet, Hotmail and Gmail have strict security settings and sometimes will not accept our emails
coming into your account.
Payment is Card Payment.

Do you have a Gift Voucher for 1 Person or for 2 People or an eVoucher.
If so use the button below to Redeem your Voucher.

Old style Vouchers starting with 10*** with Children Sharing & Spectators please use the manual form below as the new booking system will not recognise your Gift Voucher Reference.
Please use "Redeem Voucher" for all eVouchers with or without children & Spectators.
You will then receive a confirmation email showing your booking details.
Buy A Voucher
Redeem Voucher
Use this Form to Redeem old style Gift Vouchers with Ref no. starting with 10*** with Children or Spectators on - please complete the form below.  New Vouchers have a combination of letters and numbers and can Redeemed by using the Redeem Voucher button above to the right.
Do not use this Manual Form if you have an old style Voucher starting 10*** for One or Two Adults or an eVoucher with or without children and Spectators with the code combination of letters and numbers.  Redeem Voucher as above right.
Please complete the booking form and click the "SUBMIT" button at the end.  This will send us a message and we will email you back (normally within 24hrs or asap) to confirm your request to Redeem your Gift Voucher 
PLEASE CHECK YOUR "JUNK EMAIL" AS OUR EMAILS/COMFIRMATIONS OFTEN END UP IN THERE!
If you don't receive an confirmation email then you you may not be not booked in. 

If it is an important date or there is limited spaces on the date you wish to book, you can try phoning us.
We cannot guarantee we will be in the office and able to process the Voucher immediately but we will do our very best to book your space.

Please note children must be a minimum of 6 years to come on the Alpaca Walking Experience.  Please make sure you state the age of any children on the form. 

CHANGES TO OUR GIFT VOUCHERS EXPIRY DATES
Any NEW Voucher purchased from 12th March 2018 will no longer be valid for 12 months.  (This is because we do not open for 12 months of the year as we close for Winter).  They will be valid until the end of October in the year they are purchased in.  This is when we close for Winter. 
Any Voucher purchased from September onwards will be valid until the end of October the following year.

Example:
Voucher Purchased 12th March 2018 - Valid until 27th October 2018
Voucher Purchased June 2018 - Valid until 27th October 2018
Voucher Purchased October 2018 - Valid until 26th October 2019

GIFT VOUCHER HOLDERS
Gift Vouchers need to be used before the expiry date (which is printed on them) and before we close for Winter if the Voucher continues to run after we are closed but expires before we open in the following year.  Gift Vouchers are valid for mid week and Saturday slots. Gift Vouchers do not guarantee or entitle you to a Saturday place. 

Please note:  we close for Walking at the end of October.   
All dates are subject to availability.  Please note that Saturday's get booked up in advance and are on a first come first served basis.  We have spaces available mid week.  Gift Vouchers do not guarantee or entitle you to a Saturday place.

Thank you
Message (Any additional message or notes or message to us).
Email (Please double check you have given us the correct email address)
Gift Voucher Code
Name
Phone (Mobile is good as we can text you if the form is incomplete)
Do you want to book ADDITIONAL Adults or children 13+ at £25 each/Leave blank if NO
Do you want to book ADDITIONAL Children 6 -12 yrs sharing with an adult £10. (ie. 1 Adult & 1 Child aged 9 yrs)/Leave blank if NO
Do you want to book ADDITIONAL Spectators at £10 (Max 2 per Alpaca booked)/Leave blank if NO
Date you would like to book & 2nd Choice if not available.
Ages of any children between 6 - 17 years.
Submit

Gift Voucher Terms & Conditions

The Alpaca Walking Experience is available on selected dates between April and October and is weather dependant.  Please note we are CLOSED for Winter from approx November to March.  Please check our website for exact dates for opening and closure as these vary each year and dates are weather dependant.  Opening and closing dates are announced and displayed on our website.
This Experience is part of a group session.  Dates are available on selected weekdays and Saturdays between April and October.  See our website for the days we open.  This Experience is not available on Sundays or Bank Holidays. 
Experiences must be booked in advance.  We always advise making your booking as far in advance as possible to avoid disappointment.  All dates are subject to availability.  Please note that Saturday's are our peak times and get booked up in advance and are on a first come first served basis.  Gift Vouchers do not guarantee or entitle you to weekend/Saturday bookings.
Once you have purchased a Gift Voucher you will receive an Order Confirmation email and your eVoucher.  You will need the Gift Voucher code to redeem the Gift Voucher which is a combination of letters and numbers.  Gift Vouchers need to be used before the expiry date (shown as a "Redeem by" date which is printed on them) and before we close for Winter if the Voucher continues to run after we are closed but expires before we open in the following year.  You must book and take the experience before the expiry date printed on your Voucher.  A voucher will be deemed to be invalid if it is out of date.
This experience is not suitable for those with serious medical conditions, bad backs, pregnant women, anyone who has difficulty walking or wheelchair users.  Please notify us when booking if you have any medical conditions that may affect your experience.
Walks on specific dates or weekends cannot be guaranteed.  For example, if booking for a special date such as a birthday.
Please note this experience is non-exchangeable, non-refundable and cannot be extended.
Refunds and Cancellations
Sometimes we may have to cancel an experience for reasons beyond our control, such as the weather or because minimum requirements are not met such as a minimum group of people. We endeavour to give you as much notice as possible but normally if a walk has to be cancelled, it will be cancelled on the morning of the walk.  We regret that such eventualities are outside of our control, in these circumstances, we are unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled experience.  An experience may be terminated without warning during the lifetime of the voucher on these occasions another date will be offered.  If this is not suitable credit will be offered but no cash refunds will be made. 
a) Vouchers (within 14 days of receipt)
You have the right to return any Vouchers within 14 days of receipt for a full refund.
b) Vouchers (within 14 days and 28 days of receipt)
Refunds will also be made up to 28 days from date of receipt. All refunds made after 14 days and within 28 days of receipt will incur a £20 or 20% administration charge (whichever is greater).

c) Vouchers (after 28 days of receipt)
No refunds will be made on vouchers more than 28 days after the date of purchase. However the voucher is still free to be activated online (but must be used before the expiry date).

d) Activated Vouchers
Once a voucher has been activated & a booking number created online no refund can be made.

Your Health/Nut Allergies and Pregnant Ladies
The manufacturers of our alpaca feed cannot guarantee the alpaca feed is made in a nut free environment.  Hand feeding the alpacas is part of the experience and we cannot be held responsible for someone visiting the farm and coming into contact with nuts.
Please advise us of any particular needs or health that we should be aware of.
DEFRA advise Pregnant women to avoid animals that are giving birth.
Pregnant women who come into close contact with sheep during lambing or other farm animals that are giving birth may risk their own health, and that of their unborn child, from infections that such animals can carry.
Although the number of human pregnancies affected by contact with an infected animal is extremely small, it is important that pregnant women are aware of the potential risks and take appropriate precautions. These risks are not only associated with sheep, nor confined only to the spring (when the majority of lambs are born). Cattle, goats and alpacas that have recently given birth can also carry similar infections.
We ask that Pregnant Ladies read the link on our website to DEFRA's website with regard to pregnant women in close contact with farm animals and consider all the risks involved before visiting our farm.  If you are visiting our farm it is deemed that you have accepted the risks.  
Weather
We do still run our experience in rain but if the weather forecast is for severe weather or any unforeseen circumstances then an alternative date will be offered to you.  We will always contact you if we need to re arrange due to very bad weather.  Please give us a mobile telephone number (or number you can quickly be contacted on) on your booking so you can easily be contacted if need be.
It is very rare we postpone or cancel due to bad weather so unless we have contacted to re arrange please attend your experience as booked.
Bookings Confirmation/Payment
Once you have booked your Alpaca Walking Experience you will receive a booking confirmation email.  You will be required to bring this number with you on the day of your visit.  You will not be able to attend the experience unless you have received an email confirmation reference number.
Your booking is not confirmed until payment has been received and bookings are on a first come first served basis.  We are sorry but any bookings not paid for cannot be held and you will lose your space on the visit.

To avoid disappointment
Pre Booking is required and we are unable to accept any persons arriving without prior booking. Numbers are restricted and unexpected people may not be able to accompany you. 
Please do not bring any non paying guests as we are not insured to leave them on site when we go off around the farm.  We are unable to let Drivers or Taxi Drivers stay on the farm unaccompanied even if sat in their cars.  We are very sorry but this is a requirement on our insurance.  This is a working farm.  Thank you for your understanding.
Opening Times
We are a private farm & not open daily.  Please do not turn up at the farm gate to book or pay or buy Gift Vouchers.  All bookings and Gift Vouchers purchases are through our website.  We are only open for pre booked Alpaca Experiences, please see our website for current opening times.
Cancellations/Reduction in party numbers (once you have booked your experience).
If you need to re arrange your booking, please give us as much notice as possible, you may re arrange your visit up to 5 working days before your scheduled experience date. After this time, we are unable to provide refunds or changes, unless we can refill your place on the visit.  We will do our best to refill your place.
If you miss the experience due to a no show or being late or any other reason, you will lose any payment or voucher.          

Children
All children 16 years and under must be accompanied by a paying adult 18 years & over.
Alpaca walking is not suitable for children under the age of 6yrs or for pushchairs/wheelchairs due to the walk being around grass fields and undulating terrain. 
Minimum age is 6yrs old. Children aged 6-12 years must be accompanied by a paying adult (booked as an Adult Ticket) who is able to walk with the child and share a lead rein with their child.  Adults must walk with the child and lead the alpaca at all times. 
Sorry No children under six years are allowed on The Alpaca Walking Experience - This is part of our Insurance.